Anyone who has been teaching online for a while will understand that “success” doesn’t come just from FINDING new students. It comes from KEEPING them.
So, what are the secrets to reducing “client churn”?
How do you consistently deliver a service experience that keeps your students coming back month after month AND referring their friends as well?
Today we are going to learn The 7 Secrets of ESL Customer Service Success that will delight your clients and increase your student retention rate.
My guest is Crystal Weber. She is the founder and MD of Crystal Clear ESL and Crystal Clear Academy. Crystal now supports thousands of ESL freelancers in launching and building their own online businesses.
To get in touch with Crystal or learn more about the LEVEL UP SUMMIT, please use the following links.
Crystal Clear ESL: www.esl-curriculum.com
Level Up Summit: www.levelupteachingsummit.com
Crystal Clear ESL Teachers’ Community FB: https://www.facebook.com/groups/1021181345360252
FB page: @crystalcleareslcurricula
Instagram, LinkedIn and YouTube: @crystalclearesl
The author of this post lives in Japan with his wife and family. He has taught English part-time (online and off) for more than a decade. He is passionate about WordPress consulting, online marketing and using the power of the internet to help people achieve their dreams.
He thinks that until you’ve tried sashimi tuna with wasabi, soy sauce, hot sake and a cold beer chaser, you just haven’t lived.